How to Cancel Your Subscription and Go Back to Free

In brief: Canceling means an Owner changing the plan to Free under Settings → Billing; nothing is deleted and your Jobs are archived.

Applies to: Owners on a paid monthly or annual plan. Only an Owner can change the subscription.

See also: Net Net Pricing: Free Tier, 60-Day Trial, and Paid Plans covers the permanent free tier you land back on, and When a Trial Ends or a Payment Fails: What Happens Next covers the suspension route to the same place.

Canceling your subscription in Net Net means moving your workspace back to the permanent free tier, and an Owner does it from Settings → Billing by changing the plan to Free. There is no separate close-my-account button, because your workspace and everything in it are not going anywhere. On a monthly plan the change takes effect straight away, your outstanding usage is billed on the spot, and your Active and Completed Jobs are archived. On an annual plan the change is scheduled for the end of the term you already paid for. Nothing is deleted, and you can pick a plan back up whenever you want.

You'll find it under Settings → Billing.

What canceling your subscription actually means

Most software treats canceling as leaving. Net Net does not, because the free tier is real and permanent rather than a countdown.

So canceling is a plan change, not an exit. You go from paying to not paying, and you keep:

Your workspace, with your people still in it
Your Contacts
Your Quick Tasks
Your My Lists
Every Job you ever ran, archived rather than removed

What you give up is the paid layer: activating Jobs, Chat, advanced reporting, integrations, and MCP access for your own AI tools. The full split is in Net Net Pricing: Free Tier, 60-Day Trial, and Paid Plans.

Canceling and being suspended for non-payment land you in the same place, on the free tier with your Jobs archived. The difference is that canceling is your decision and settles your balance cleanly. Suspension is what happens when a payment fails and nobody acts, and it is covered in When a Trial Ends or a Payment Fails: What Happens Next.

Where it lives, and who can do it

Settings → Billing, on the plan control. Changing the plan to Free is the cancel action.

Only an Owner can do this. Changing the subscription and changing payment information are the two things that stay with the Owner and never pass to an Admin, which is deliberate: an Admin can run the whole workspace without ever being able to change what the business pays. See User Roles Explained: Owner, Admin, Lead, and Member.

If you cannot see the plan control, you are almost certainly an Admin rather than an Owner. Ask whoever set the workspace up, or have them promote you first.

On a monthly plan

Monthly cancels immediately, and three things happen in order.

Your current usage is billed. Monthly billing accrues by the day, so Net Net works out the days each Job was billable up to the moment you canceled and charges that. You are not billed for the rest of the month you did not use.
Your Active and Completed Jobs are archived. All of them, with everything inside them intact.
Your billing cycle dates are cleared. Nothing further is scheduled and nothing retries.

That first step is the one worth planning around. Canceling does not wipe what you already owe for the days you ran, so expect a final charge on the card you have on file.

Archive any Jobs you have already finished before you cancel. A Completed Job keeps accruing daily until you archive it, so a handful of finished Jobs left sitting in your working view will show up on that final invoice.

On an annual plan

Annual behaves differently, because you have already paid for a term.

If your annual term has already run out, the change to free happens immediately, the same as monthly.

If your annual term is still running, Net Net does not cut it short. It schedules the change instead:

Your annual plan stays active for the rest of the term you paid for
Your prepaid Job capacity stays available for that whole time
The move to free happens on your annual cycle end date

So canceling an annual plan in month four does not cost you months five through twelve. You keep what you bought, and the plan simply does not renew.

Unused prepaid Jobs are not refunded. Prepaid capacity covers the term it was bought for, and a block you did not use does not come back as credit or roll into a later term. How the tiers and the prepay work is in Annual Plans and Volume Discounts: How Prepaid Jobs Work.

Changing your mind before it takes effect

A scheduled annual cancellation is not final until the date arrives. Until then the plan is still annual, and you can call the scheduled change off from Settings → Billing, which leaves your annual plan running normally into its renewal.

If you canceled to stop a renewal but you want the last few months to stay useful, you do not have to do anything. The plan runs to the end date on its own.

Outstanding invoices

If an invoice already failed before you canceled, canceling does not clear it. That balance is still owed, and it is what stands between you and picking a plan back up later.

Settle it under Settings → Billing. A workspace that has been suspended stops retrying automatically, so this is a step you take deliberately rather than something that resolves itself. If you are not sure what is outstanding, the billing history on that screen is the record to check, and you can always ask us.

What happens to your team and your connections

Two effects are worth knowing before you cancel, because they surprise people afterwards.

New people cannot accept invites. Net Net checks your subscription state at the moment someone accepts, so while the workspace is on the free tier after a cancellation, someone you invite will see a message saying the workspace is not active and to contact the owner. Nobody already in the workspace is removed. See Teammates and Billing: Why Adding People Costs Nothing.

Your AI stops getting answers. MCP access requires a trial or a paid plan, so Net Net starts declining your assistant's requests. The connector stays configured in your AI tool and there is nothing to tear down, which means it starts answering again by itself once you are on a plan. See AI Access and Your Plan: Why MCP Needs a Paid Plan.

Coming back

There is no window on this and nothing expires while you are away.

Go to Settings → Billing and choose a plan, monthly or annual
Settle anything outstanding if a payment had failed before you left
Bring the Jobs you want back out of the archive

Canceling does not remember which plan you were on, so you are choosing fresh rather than resuming. Your archived Jobs are all still there with their Deliverables, Tasks, effort, time entries, and messages exactly as you left them.

Nothing about a cancellation is destructive. Your baseline plans, your logged effort, and your reporting history survive it completely, which is the same principle described in Why Some Things Can't Be Deleted: Archive, Retire, Move.

Frequently Asked Questions

How do I cancel my Net Net subscription?

An Owner changes the plan to Free under Settings → Billing. There is no separate cancel or close-account action, because canceling moves you to the permanent free tier rather than removing your workspace. Admins, Leads, and Members cannot change the plan.

Will I lose my data if I cancel?

No. Nothing is deleted. Your workspace, Contacts, Quick Tasks, and My Lists carry on as the free tier, and your Active and Completed Jobs are archived with everything inside them intact: Deliverables, Tasks, time entries, baselines, and Chat.

Do I get charged anything when I cancel a monthly plan?

Yes, for the days you actually used. Monthly billing accrues daily, so canceling bills your current usage up to that moment. You are not charged for the remainder of the month, and nothing further is scheduled after that.

What happens if I cancel partway through an annual term?

Your annual plan runs to the end of the term you paid for, then moves to free. Net Net does not cut the term short and does not refund unused prepaid Jobs. Until the end date arrives, you can still call the scheduled change off from Settings → Billing.

Can I get a refund for prepaid Jobs I did not use?

No. Prepaid capacity covers the 12-month term it was bought for. That is why the guidance on annual is to buy for a normal year rather than a peak one, since going over your block is billed by the day but an unused block does not come back.

I still have an unpaid invoice. Does canceling clear it?

No. An outstanding balance survives cancellation and has to be settled under Settings → Billing. Automatic retries stop once a workspace has been suspended, so paying it is a deliberate step, and it is what unblocks choosing a plan again later.

How do I start paying again after canceling?

Choose a plan from Settings → Billing and bring your Jobs out of the archive. There is no time limit on this and nothing expires while you are away. Canceling does not remember your old plan, so you pick monthly or annual fresh.

Does canceling remove my teammates?

No. Everyone already in the workspace stays in it. What changes is that new people cannot accept an invite while the workspace is inactive. They see a message telling them to contact the workspace owner, and the same invite works again once you are on a plan.

Canceling changes what you pay, not what you keep, so When a Trial Ends or a Payment Fails: What Happens Next is the clearest account of what happens to your Jobs and your data when billing stops. Net Net Pricing: Free Tier, 60-Day Trial, and Paid Plans covers the permanent free tier you land back on, and Annual Plans and Volume Discounts: How Prepaid Jobs Work explains how a prepaid year behaves differently from a monthly plan. If the reason for canceling is that the price does not fit the size of your team, Teammates and Billing: Why Adding People Costs Nothing is worth reading first, since Net Net is priced by active Job and not per seat.

Updated on: 08/04/2026

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