Question 1

Getting Started With Net Net: How It All Fits Together

Accepted Answer

In brief: Net Net is workflow management software for small creative and technical firms, where work moves through five stages: Job, Deliverables, Tasks, Time, Performance.

Applies to: Everyone in the workspace, on the free tier, an active trial, or a paid plan.

See also: Creating Your Net Net Workspace: The Three Setup Steps covers standing up a new team, and Joining an Existing Workspace: Invites and Join Requests covers arriving in one someone else already built.

Net Net is workflow management software for small creative and technical firms. It holds your real work in one place, one Job at a time, and shows you how that work is actually going while there is still time to do something about it. This article is the mental model: what Net Net is, the path a piece of work takes through it, a tour of the areas you will use, and the right next step depending on whether you are setting up a workspace or joining one that already exists.

Read this one first. Everything else in the help center assumes it.

What Net Net actually is

Q: Getting Started With Net Net: How It All Fits Together

In brief: Net Net is workflow management software for small creative and technical firms, where work moves through five stages: Job, Deliverables, Tasks, Time, Performance. Applies to: Everyone in the workspace, on the free tier, an active trial, or a paid plan. See also: Creating Your Net Net Workspace: The Three Setup Steps covers standing up a new team, and Joining an Existing Workspace: Invites and Join Requests covers arriving in one someone else already built. Net Net is workflow management software for small creative and technical firms. It holds your real work in one place, one Job at a time, and shows you how that work is actually going while there is still time to do something about it. This article is the mental model: what Net Net is, the path a piece of work takes through it, a tour of the areas you will use, and the right next step depending on whether you are setting up a workspace or joining one that already exists. Read this one first. Everything else in the help center assumes it. <h1 id="whatnetnetactuallyis">What Net Net actually is</h1> Most shops your size run on a stack that works fine, piece by piece. A task board. A time tracker. A spreadsheet someone updates on Fridays. A Slack thread where the real decisions happen. Each tool is fine. The problem is that none of them talk to each other, so the answer to "how is that job actually going?" only exists in someone's head, and usually only after the job is finished. Net Net closes that gap. You plan a piece of wor

Q: Connect Your Own AI to Net Net with the MCP Server

In brief: You point your own AI client at Net Net's MCP server and it reads your live workspace under your own permissions. Applies to: Anyone on an active trial or a paid plan. MCP is not available on the free tier. See also: Setting Up the MCP Server in Claude, ChatGPT, and More covers the connection steps, What to Ask Your AI About Your Net Net Workspace covers what to do once it is live, and AI Access and Your Plan: Why MCP Needs a Paid Plan covers the plan requirement. Net Net does not ask you to learn a new chatbot. It opens your workspace to the AI assistant you already pay for and already trust, over an open standard called MCP. You point Claude, ChatGPT, Gemini, Perplexity, or Grok at one address, sign in with your Net Net credentials, and then ask questions about your own Jobs, your own effort, and your own contacts in plain language. Net Net supplies the data and the domain model. Your AI supplies the reasoning. It requires an active trial or a paid plan. The address you connect to is https://mcp.netnet.app/mcp. This article explains the idea. When you are ready to connect something, the step by step is in <a href="https://help.netnet.app/en-us/article/setting-up-the-mcp-server-in-claude-chatgpt-and-more-1jdxv8n/">Setting Up the MCP Server in Claude, ChatGPT, and More</a>. For a step by step walkthrough of connecting Claude specifically, watch the video near the top of that article. <h1 id="whatmcpactuallyis">What MCP actually is</h1> MCP stands for Model Context Protocol. Behin

Q: The Net Net Vocabulary: Every Term in the Product

In brief: A glossary of every term in Net Net, alphabetical, each defined in a sentence or two, with unshipped terms marked as planned. Applies to: Everyone in the workspace, on any plan. See also: Getting Started With Net Net: How It All Fits Together puts these words in the order the product actually uses them, and Projects vs Retainers: Choosing the Right Job Type covers the Job that almost every other term hangs off. This is the Net Net vocabulary: every word the product uses, defined in a couple of sentences, in alphabetical order. Each entry stands on its own and links to the article that goes deeper, so you can look up one term without reading the rest. If a word in the interface is not making sense, it is almost certainly here. Most of these come down to three ideas. Work lives in a Job. A Job promises Deliverables. Deliverables are paid for in effort, measured in hours. || A few entries below describe parts of the product that have not shipped yet. Those are marked at the top of the entry with the release they are planned for, so you can tell at a glance whether a word refers to something you can click on today. The name itself has an origin too, and it is explained in <a href="https://hellonetnet.com/what-the-heck-is-net-net/">what the heck "net net" means</a>. <h1 id="baseline">Baseline</h1> The numbers a Deliverable was planned with, frozen at the moment the Job was activated. Net Net never rewrites a baseline, because drift is only meaningful measured against

Q: Creating Your Net Net Workspace: The Three Setup Steps

In brief: Creating a Net Net workspace takes about a minute: sign up, confirm your email, then set workspace details, service types, and team invites. Applies to: Anyone starting a new workspace. You become its Owner, and the free tier never asks for a card. See also: Getting Started With Net Net: How It All Fits Together is the mental model this setup assumes, and Joining an Existing Workspace: Invites and Join Requests is the path for teammates arriving after you. Creating a workspace takes about a minute and costs nothing. You sign up, confirm your email, and then a short three-step setup asks for your workspace details, the kinds of work your shop sells, and who you want to invite. You become the Owner of the workspace you create. Nothing is on a clock during any of this, because your 60-day trial does not start at signup, it starts the first time you activate a Job. You will find this at the very start, right after signing up at netnet.app. <h1 id="beforethesetupsteps">Before the setup steps</h1> Sign up with your email address and Net Net sends you a confirmation code. Enter it, and both your account and your first workspace are created together. You are the Owner of that workspace. || If you were invited to a workspace by someone else, this is not your path. An invite creates your account and drops you into their workspace, with no workspace of your own to set up. See [Joining an Existing Workspace: Invites and Join Requests](https://help.netnet.app/en-us/article/joining-an-exi

Q: Joining an Existing Workspace: Invites and Join Requests

In brief: Join an existing workspace two ways: click the invite link emailed to you, or sign up with your work email and request access. Applies to: Anyone joining a team that already uses Net Net. Your role arrives with the invite, and joining costs the team nothing. See also: User Roles Explained: Owner, Admin, Lead, and Member covers what your role lets you touch, and Managing Team Members, Invites, and Join Requests covers the admin side of invites and reactivations. There are two ways to join a workspace that already exists. If someone invited you, click the link in the email and Net Net puts you on the one right screen, with your email already filled in and your role already decided. If nobody invited you, sign up with your work email and Net Net will suggest any workspace your email domain matches, so you can ask to join rather than accidentally starting a second one. Either way a real person on that team has already said yes, or is about to. Nothing about the workspace changes because you arrived. You will find this at netnet.app, either from an invitation email or from signing up. <h1 id="ifyouwereinvited">If you were invited</h1> This is the short path, and it is short on purpose. Most people who get invited to Net Net have never heard of Net Net, so the flow is built to ask you as little as possible. <h2 id="whathappens">What happens</h2> You get an email that says you have been invited to work in a workspace. Click through, and you land on a page that already knows which workspace this is an

Q: What to Ask Your AI About Your Net Net Workspace

In brief: Your connected AI client reads your Jobs, effort, time, contacts, tasks, and lists, and can create or change records your role allows. Applies to: Anyone with an MCP connection on an active trial or a paid plan. Answers are bounded by your own role. See also: Connect Your Own AI to Net Net with the MCP Server covers why the connection works this way, Setting Up the MCP Server in Claude, ChatGPT, and More covers making it, and User Roles Explained: Owner, Admin, Lead, and Member covers what limits the answers. Once your assistant is connected, you can ask it about your Jobs, Deliverables, planned effort, logged time, contacts, tasks, and lists, and it can create and change records that your role already allows. The useful questions are not the ones you would type into a search box. They are the ones you would ask a colleague who had read everything and had no reason to soften the answer. This article groups real examples by what you are actually trying to find out, and it is honest about the places your AI cannot reach yet. Everything below assumes a working connection. If you do not have one, start at <a href="https://help.netnet.app/en-us/article/setting-up-the-mcp-server-in-claude-chatgpt-and-more-1jdxv8n/">Setting Up the MCP Server in Claude, ChatGPT, and More</a>. For why the connection works the way it does, see [Connect Your Own AI to Net Net with the MCP Server](https://help.netnet.app/en-us/article/connect-your-own-ai-to-net-net-with-the-mcp-server-

Most shops your size run on a stack that works fine, piece by piece. A task board. A time tracker. A spreadsheet someone updates on Fridays. A Slack thread where the real decisions happen.

Each tool is fine. The problem is that none of them talk to each other, so the answer to "how is that job actually going?" only exists in someone's head, and usually only after the job is finished.

Net Net closes that gap. You plan a piece of wor

Question 2

Connect Your Own AI to Net Net with the MCP Server

Accepted Answer

In brief: You point your own AI client at Net Net's MCP server and it reads your live workspace under your own permissions.

Applies to: Anyone on an active trial or a paid plan. MCP is not available on the free tier.

See also: Setting Up the MCP Server in Claude, ChatGPT, and More covers the connection steps, What to Ask Your AI About Your Net Net Workspace covers what to do once it is live, and AI Access and Your Plan: Why MCP Needs a Paid Plan covers the plan requirement.

Net Net does not ask you to learn a new chatbot. It opens your workspace to the AI assistant you already pay for and already trust, over an open standard called MCP. You point Claude, ChatGPT, Gemini, Perplexity, or Grok at one address, sign in with your Net Net credentials, and then ask questions about your own Jobs, your own effort, and your own contacts in plain language. Net Net supplies the data and the domain model. Your AI supplies the reasoning. It requires an active trial or a paid plan.

The address you connect to is https://mcp.netnet.app/mcp.

This article explains the idea. When you are ready to connect something, the step by step is in Setting Up the MCP Server in Claude, ChatGPT, and More. For a step by step walkthrough of connecting Claude specifically, watch the video near the top of that article.

What MCP actually is

MCP stands for Model Context Protocol. Behin

Question 3

The Net Net Vocabulary: Every Term in the Product

Accepted Answer

In brief: A glossary of every term in Net Net, alphabetical, each defined in a sentence or two, with unshipped terms marked as planned.

Applies to: Everyone in the workspace, on any plan.

See also: Getting Started With Net Net: How It All Fits Together puts these words in the order the product actually uses them, and Projects vs Retainers: Choosing the Right Job Type covers the Job that almost every other term hangs off.

This is the Net Net vocabulary: every word the product uses, defined in a couple of sentences, in alphabetical order. Each entry stands on its own and links to the article that goes deeper, so you can look up one term without reading the rest. If a word in the interface is not making sense, it is almost certainly here.

Most of these come down to three ideas. Work lives in a Job. A Job promises Deliverables. Deliverables are paid for in effort, measured in hours.

|| A few entries below describe parts of the product that have not shipped yet. Those are marked at the top of the entry with the release they are planned for, so you can tell at a glance whether a word refers to something you can click on today.

The name itself has an origin too, and it is explained in what the heck "net net" means.

Baseline

The numbers a Deliverable was planned with, frozen at the moment the Job was activated. Net Net never rewrites a baseline, because drift is only meaningful measured against

Question 4

Creating Your Net Net Workspace: The Three Setup Steps

Accepted Answer

In brief: Creating a Net Net workspace takes about a minute: sign up, confirm your email, then set workspace details, service types, and team invites.

Applies to: Anyone starting a new workspace. You become its Owner, and the free tier never asks for a card.

See also: Getting Started With Net Net: How It All Fits Together is the mental model this setup assumes, and Joining an Existing Workspace: Invites and Join Requests is the path for teammates arriving after you.

Creating a workspace takes about a minute and costs nothing. You sign up, confirm your email, and then a short three-step setup asks for your workspace details, the kinds of work your shop sells, and who you want to invite. You become the Owner of the workspace you create. Nothing is on a clock during any of this, because your 60-day trial does not start at signup, it starts the first time you activate a Job.

You will find this at the very start, right after signing up at netnet.app.

Before the setup steps

Sign up with your email address and Net Net sends you a confirmation code. Enter it, and both your account and your first workspace are created together. You are the Owner of that workspace.

|| If you were invited to a workspace by someone else, this is not your path. An invite creates your account and drops you into their workspace, with no workspace of your own to set up. See [Joining an Existing Workspace: Invites and Join Requests](https://help.netnet.app/en-us/article/joining-an-exi

Question 5

Joining an Existing Workspace: Invites and Join Requests

Accepted Answer

In brief: Join an existing workspace two ways: click the invite link emailed to you, or sign up with your work email and request access.

Applies to: Anyone joining a team that already uses Net Net. Your role arrives with the invite, and joining costs the team nothing.

See also: User Roles Explained: Owner, Admin, Lead, and Member covers what your role lets you touch, and Managing Team Members, Invites, and Join Requests covers the admin side of invites and reactivations.

There are two ways to join a workspace that already exists. If someone invited you, click the link in the email and Net Net puts you on the one right screen, with your email already filled in and your role already decided. If nobody invited you, sign up with your work email and Net Net will suggest any workspace your email domain matches, so you can ask to join rather than accidentally starting a second one. Either way a real person on that team has already said yes, or is about to. Nothing about the workspace changes because you arrived.

You will find this at netnet.app, either from an invitation email or from signing up.

If you were invited

This is the short path, and it is short on purpose. Most people who get invited to Net Net have never heard of Net Net, so the flow is built to ask you as little as possible.

What happens

You get an email that says you have been invited to work in a workspace. Click through, and you land on a page that already knows which workspace this is an

Question 6

What to Ask Your AI About Your Net Net Workspace

Accepted Answer

In brief: Your connected AI client reads your Jobs, effort, time, contacts, tasks, and lists, and can create or change records your role allows.

Applies to: Anyone with an MCP connection on an active trial or a paid plan. Answers are bounded by your own role.

See also: Connect Your Own AI to Net Net with the MCP Server covers why the connection works this way, Setting Up the MCP Server in Claude, ChatGPT, and More covers making it, and User Roles Explained: Owner, Admin, Lead, and Member covers what limits the answers.

Once your assistant is connected, you can ask it about your Jobs, Deliverables, planned effort, logged time, contacts, tasks, and lists, and it can create and change records that your role already allows. The useful questions are not the ones you would type into a search box. They are the ones you would ask a colleague who had read everything and had no reason to soften the answer. This article groups real examples by what you are actually trying to find out, and it is honest about the places your AI cannot reach yet.

Everything below assumes a working connection. If you do not have one, start at Setting Up the MCP Server in Claude, ChatGPT, and More. For why the connection works the way it does, see [Connect Your Own AI to Net Net with the MCP Server](https://help.netnet.app/en-us/article/connect-your-own-ai-to-net-net-with-the-mcp-server-

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